How can customers be optimally served worldwide? Among other approaches, Vecoplan offers a digitalisation concept that it has now expanded to include additional services. The machine manufacturer is also establishing more branches in selected locations. Jochen Pfeil, Head of the Service Division, knows how customers benefit from these changes.
“The control panel plays a special role in the intelligent networking of machines and processes, because it’s indispensable for optimal communication between man and machine,” explains Jochen Pfeil, Head of Business Unit Serviceat Vecoplan. Vecoplan also offers a powerful digitalisation concept with its Vecoplan Smart Center (VSC): One component is the modern communication interface VSC.connect. The integrated, intuitive VSC.control panel is a communication medium for the machine’s control system and a live link to the Vecoplan technicians. Vecoplan technicians can use the panel to assist employees with operation and service by connecting to the cloud. “When service is required, our experts can use this to check the system and get it up and running again perfectly in more than 80 percent of cases,” promises the Divisional Head. Another possibility: With the support of cameras or data glasses, they look over the shoulder of the customer’s service technician on site and help him step by step with the solution. Vecoplan has also created specially developed service tutorials that enable the customer to optimally prepare for the maintenance of the machine.
Vecoplan already presented this digitalisation concept at LIGNA 2019. In the meantime, it has supplemented its VSC with additional digital services. These include online commissioning, remote service, key performance indicators and access to a media database. Users simply need to network their machines using VSC.connect to use these digital services.
